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e-glass weekly

June 12, 2012
From Glass Magazine
Are better times ahead for contract glaziers?

Glaziers report overall sales volume and bid levels were up in 2011 compared to the previous year. View sales stats and see what the project breakdown looked like. 

How to make your customers happy (and keep them that way)
The reality is that if a customer has one unpleasant interaction with a customer service representative, salesperson, or installer, it is a black mark on the entire company.

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Business news
Saint-Gobain says flat glass weakens first half
Chinese court registers Glaston lawsuits against North Glass and LandGlass
SAGE expanding China operations; hires Catherine Zhou as VP/GM
Tem-Pace acquires Atwood Spec-Temp Glass
Prima Electro and YASKAWA Europe sign strategic partnership for CNC market
Bystronic launches redesigned website
Association news
Thermal stress standard, gas permeability, NREL top agenda at IGMA meeting
WDMA and FMA plan to integrate operations
USGBC announces changes to LEED 2012
People news
Tubelite: Fred Haas, Mid-Atlantic rep
Wausau: Brad Glauser, architectural sales
Crystal: Blaise Benevenga and Steven Yu, regional sales managers
Virginia Glass: Wayne Storie, regional sales manager
Stone & Glazing Consulting’s Thomas Young passes away

Early Bird Rates expiring and Deceuninck excitement.

Obvious, not apparent
By Nicole Harris
Are we missing the obvious business and marketing opportunities?
From the fabricator: A good delay
By Max Perilstein
The news that LEED version 2012 will be delayed for rework did not surprise me in the least.
Product Spotlight
Thermal window system

Deceuninck North America launched the Genius system, an interlinked dual sash window that enables thermal performance values exceeding R-14 without the use of exotic films or gasses.

Great Glazing
Lynn University Remembrance Plaza

Glazing contractor: Faour Glass
Glass manufacturer: Schott North America
Consultant, engineered product provider: Custom Components Co.

The Lynn University Remembrance Plaza in Boca Raton, Fla., features a structure of six glass prisms built to memorialize four university students and two professors who lost their lives in January 2010, when a 7.0 earthquake struck Haiti.



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