December 7, 2010 | Vol 5, Num 48
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What is your company doing to accommodate customers’ tighter budgets?
Introducing value-added products
Offering additional services
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How do you reward top-performing employees?

Bonuses

56.90%

Other

17.24%

Perks (trips to industry events, golf outings, etc.)

10.34% 

Incentive-based pay plans

8.62%  

Extra time off  

3.45%   

Gifts

3.45%    


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  • What is risk?
    By Bill Evans
    I attended and graduated from Tennessee Technological University in Cookeville, Tenn. Both the school and the city probably prefer not to be associated with me.
  • From the fabricator: When bad customer service is good
    By Max Perilstein
    This past week, I read the most amazing story on bullying and abusing your customer to build your online base upon negative comments.
Product spotlight

Graylight II glass

PPG Industries, Pittsburgh, has introduced Graylight II glass (pictured at right) a rich, almost-black glass that retains the aesthetic appearance of original Graylite glass (left). ... read more

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Project news

Decorative glass highlights renovated Olympic ice rink

One of the legacies of the 2010 Vancouver Winter Olympics is the new community rink at the Killarney Community Centre in Vancouver, BC. The rink was used for short-track speed skating training sessions during the 2010 Winter Games and has recently undergone conversion to community recreation use. Decorative, impact standard and clerestory windows surround the rink, bringing in natural daylight and providing privacy.

Learn the basics, the players, and the glass and systems involved with this GreatGlazing

Submit your project for consideration

Photos by Nic Lehoux.

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